SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of dankasfashion.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of dankasfashion.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
From the moment our family welcomed this giant teddy bear into our home, it's been nothing but smiles and cuddles. The plush texture is so comforting, making it the perfect snuggle buddy for my children. They adore its soft, huggable body, whether they're settling down for a nap or playing pretend. It's also a fantastic gift idea for any occasion - a surefire hit with girlfriends or young girls. The joy this teddy bear brings is immeasurable
I decided to customize the teddy bear's fluffiness for a more personal touch. It took some time to remove, fluff, and restuff the stuffing, but the result was perfect. Now, it's my favorite cuddle companion. It's a wonderful purchase for anyone who loves a cozy snuggle
Gifting this bear to my niece was a decision I'll never regret. She's absolutely enchanted by its size, perfect for cozy cuddles and naps. Despite initial compression during shipping, it fluffed up beautifully. The countless adorable photos of her with her new friend are priceless, and I'm considering getting her another
I opted for the 47-inch teddy bear and was impressed by its quality and softness. The zippered design allowed me to re-fluff the stuffing, enhancing its cuddliness. It was a gift for a little girl who absolutely adores it, especially its long legs perfect for dressing up. A delightful and heartwarming purchase
Despite its compact packaging, this teddy bear unfolds into a wonderfully large and cuddly companion. It was a fun and rewarding incentive for my daughter's homeschooling achievements. She loves its softness and quality, making it her favorite sleeping buddy
Thrilled with this purchase! The bear's presence is even more striking in person. I took the extra step to fluff and restuff the bear, adding additional stuffing for fullness, which I highly recommend. It made an ideal Mother's Day gift, and I'm excited to get one for myself next!
My son is enamored with the teddy bear's bow tie and its incredibly soft fur. It's become his nightly companion, keeping him snug in his own bed. We're grateful for the comfort and joy it brings him