SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of dankasfashion.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of dankasfashion.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Impressively large and wonderfully soft, striking the perfect balance with just the right amount of firmness to provide excellent head support. The nubby texture of the fabric adds a unique touch that I absolutely love!
Exactly what I was looking for! Lightning-fast shipment, and it looks fantastic. It's not just good—it's soft, comfy, and I absolutely adore the face. This would make an incredible gift, especially considering the reasonable price. It's not just a purchase; it's a great deal, and I'm loving every bit of it!
I'm impressed by the meticulous attention to detail in the construction of this pillow. The stitching is expertly done, ensuring durability and longevity. Moreover, the plush material's easy-to-clean nature allows for spot cleaning or a gentle hand wash, adding to its practicality. In summary, my satisfaction with pillow knows no bounds.
Absolutely adorable! The resemblance to the picture is spot-on. It's precisely the size I anticipated, and the level of softness is beyond delightful. I'm in love with it!
This adorable heart pillow exceeded my expectations. The curly teddy plush fabric is not only nicely made but also emerged from its compression looking fantastic. The long floppy arms bring a playful touch, offering versatility in positioning. This cute heart pillow effortlessly elevates the aesthetics of any chair or couch. It seamlessly blends with throw pillows on a bed, adding a charming touch. Stash it away after the holiday season, and when Valentine's Day approaches, bring it out to infuse love into your decor.
I gifted this heart pillow to my sister, and she's over the moon. The size is just right, and the quality is excellent. Definitely a winner in the gift department – highly recommend!
Bought this heart-shaped pillow for Valentine's Day. The long arms make it so fun, and the smile is just adorable. Quality-wise, it's top-notch. A must-have for anyone who loves cute and cozy things!
I surprised my girlfriend with this heart pillow, and she's obsessed. It's like a cute little companion. The quality is fantastic – really soft and huggable. Great buy, definitely recommend!
This heart pillow is the best thing ever! I got it for myself because, well, self-love, right? The long arms are like a warm hug, and the smile brightens up my room. Super soft, and the quality is amazing. Perfect for those lonely nights or just to add a touch of love to your space. Everyone needs one!
Definitely a mood lifter – highly recommend!