SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of dankasfashion.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of dankasfashion.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I adore these pajamas! They're beautifully made and so soft. I plan to buy another set soon. If you're a bit fuller in the thighs and buttocks, I recommend getting a size larger than usual, as the shorts were slightly snug. But overall, these pajamas are fantastic and I love them.
I bought this set for a Girls Trip with a silk pajama theme. I chose this silk pajama set in navy. Being tall with wider hips, I went a size up and the fit was just right. I washed and air-dried them before wearing and had no issues.
Ladies, you should definitely buy these for your partner! I got them as a gift for my husband and he adores them for their comfort and great look for sleeping. Plus, they look attractive on him! They are true to size and very well-made.
I purchased a pair for my partner's birthday. He loves the black satin pajamas with pants I bought him last year from this seller, so this year he asked for a navy set with shorts. He was thrilled to open them and try them on. An excellent gift choice!
Absolutely love these! My daughter saw them and immediately ordered a set for herself.
I was so pleased with this product that I bought another pair in purple. Very satisfied with my purchase.
At such an affordable price, I decided to give these pajamas a try and I'm so glad I did. They're soft, cool, and have a really nice appearance.
Given their price, these pajamas are a fantastic purchase. I'm really pleased with their softness, coolness, and stylish look.
The pajamas fit just as I expected and the delivery was incredibly fast.
My husband is extremely happy with these super comfortable silk pajamas.
They fit well and the lightweight material is very comfortable.
My husband absolutely adores these pajamas. I wish I had bought two pairs!
The pajamas fit perfectly, are of great quality, and extremely comfortable.
The pajamas are soft and fit perfectly.