SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of dankasfashion.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of dankasfashion.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was looking for something meaningful for my living room, and this print perfectly encapsulates love. It's a beautiful piece that has already received numerous compliments.
I bought this as a gift for my sister, and she loved it. Note that it requires separate frame purchases, though it is mentioned in the description. A framed canvas option would be a great addition.
I absolutely love it. It brings a smile to my face and beautifully represents my relationship with my husband. It's versatile and can be personalized to your liking.
It's a beautiful print, but be aware, like I wasn't, that it doesn't come with frames.
The prints depicted two hands holding, which seemed masculine. I added a feminine touch with a sharpie, and now it looks perfect. Remember to buy your own frames.
Very cute and easy to hang, being lightweight and thin. It's a great choice for budget-friendly decorating.
The print is nice, though I didn't realize it came without a frame, which is okay.
These prints are amazing! They look really good above my bed.
They're beautiful, and I absolutely adore them.
This is a fantastic product.
I absolutely adore these prints behind my bed. I'm not certain if the description mentioned needing your own frames, but I got some and they look lovely.
This piece is a wonderful addition above my bed. The size is perfect. It doesn't come with frames, but given the price, that's understandable. I found suitable frames at Michaels arts & crafts store.
These are very nice prints, although I initially thought they would come with frames. My mistake for not reading carefully, but still an excellent and worthwhile purchase.
This item is fantastic, although I missed the detail about frames being sold separately in the description. They still look amazing after I got frames for them.
I'm completely smitten with these prints, but there are a couple of things to note: They come as prints only, without frames, and the canvas print is on the thinner side, akin to construction paper. They're still a fantastic addition to my living room, though, and I adore them.
I've installed these in my home and they are simply stunning. They truly transform a house into a home. Highly recommend buying this for an instant upgrade!