SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of dankasfashion.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of dankasfashion.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I purchased this for my partner, and she absolutely loves it. It's incredibly warm and soft to the touch. Some nights, it gets too warm for her, which is better than being cold during frosty mornings. It adds comfort and keeps her snug all night long. This is a high-quality pajama set that I highly recommend if you're someone who gets cold easily!
These pajamas are incredibly soft and comfortable, and I've been wearing them constantly since I got them. They are warm as advertised.
The design is excellent, and they provide ample warmth on colder nights. Using them under a duvet allows you to turn off the bedroom heating while still feeling comfortably warm. If you have any doubts, don't hesitate to make the purchase.
I ordered these pajamas while I was in the hospital for delivery to my ward. My main requirement was next-day delivery, and they met that criteria. I was very pleased with the fit, which was roomy and comfortable.
These pajamas are incredibly soft and warm. I'm tempted to buy another pair. I usually wear a size 14 with a smaller waist and larger hips. I purchased a large, and they run a bit big, especially around the waist. However, I don't mind them being a bit loose. They provide instant warmth, although I haven't washed them yet, so I can't comment on that. Overall, I'm happy with the purchase.
Bought as a gift, and the recipient was highly satisfied. They found these pajamas to be comfortable and true to size.
I purchased two pairs of these pajamas for my elderly father, and they are delightful. The material is lovely and offers excellent warmth. They fit perfectly according to the stated size. It's an unbeatable bargain and worth every penny. I plan to buy more in different colors for him. Sometimes paying less yields more. I definitely recommend them.
I bought these pajamas for my husband, and he loves them. They fit well and are very comfortable.
I didn't expect much given the price, but these pajamas exceeded my expectations. I ordered XL as I'm a larger person, and there is plenty of room in them. They look smart and are lightweight, which is what I wanted. An absolute bargain; I'll be buying another set this week. I highly recommend them.
I am very pleased with these pajamas, but it would have been perfect if they were available in a larger size (XXL).
The item arrived promptly and was well-packaged without unnecessary waste. It was in good condition and fit as expected. Very satisfied with these pajamas.
I bought these for my dad while he was in the hospital, and he found them very comfortable, so I got him a second pair.
Originally purchased for a holiday, but they are so nice that I now wear them at home as well.
The fabric is warm and soft, and they are a perfect fit. The only minor drawback is that the buttons are a bit small.
These pajamas are true to size and made of nice material.